RETURN /EXCHANGE POLICY

 

 

We hope you love our merch and products; however, we understand that sometimes life happens and we are here to make it work.

SIZE/COLOR CHANGES:

Please verify the right color and size before placing an order. Once an order has been placed cannot be canceled.  

 

DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately within 24 hours if the item is defective, so that we can evaluate the issue and make it right.

 

RETURNS AND EXCHANGES

New in original condition and packaging, with all tags and liners still attached, unused, unwashed and unaltered may be returned for exchange only for (defective items, incorrect items sent by us or size) within 14 days from delivery day. Customers are responsible for the shipment costs of returns.

 

Final Sale or purchased with a gift card cannot be returned.

Items sent back to us without first requesting a return will not be accepted.

We are not liable for lost/stolen orders in transit or if the shipping address is incorrect.

 

To start a return, you can contact us using our contact page. If your return is accepted, we’ll send you instructions on how and where to send your package.

EXCEPTIONS / NON-RETURNABLE ITEMS

Due to the nature of some items, for sanitary purposes we are very careful handling returns. We do not offer returns/exchanges on special items Pensarti.com reserves the right to refuse any returns at any time. 

Please get in touch if you have questions or concerns about your specific item.